The fine print...

Please read our T&C's below and let us know if you have any questions.

deposits

To secure your booking & dates we require a 25% non-refundable deposit. By paying the deposit you are agreeing to 'Social Supply Co' full contracted terms and conditions which will be emailed to you along with your booking invoice. Once invoiced you have 3 days to pay your deposit & accept our T&C's.
The final balance of your invoice will be due 2 weeks out from your event date/hire collection date.

cancellations

If you need to cancel your booking all deposits & payments paid are non-refundable as we have held your items & event dates and turned down other bookings to do so.
In the event of an uncontrollable force such as a natural disaster or pandemic, we can reschedule your event/booking for up to one year however we do ask for at least 7 days notice if you need to reschedule (where possible).

Your new selected dates will be subject to availability.

bad weather

Applicable for picnic and/or package bookings: Good weather is not always guaranteed, so to make sure your special day is still absolutely fantastic we always recommend having a backup event location where we can continue the event as scheduled. Somewhere indoors or undercover protected from wind/rain is recommended as we will only set up if our items are protected from the elements. We cannot refund payment due to wet weather cancellation.

lost/damaged property

Please take care with all of our items when in your care as any item that is returned to us in a condition other then how you received it, you will be held liable and will be responsible for any associated professional cleaning costs and/or repair/replacement costs. Any item that is lost or failed to be returned by the hirer will be charged to the hirer at full retail cost to replace

Extra Info

- Our DIY hire period is 3 nights. Generally collection is between business hours on Friday and drop off by close of business on the Monday, however other arrangements can be made if your event is not across a weekend. Pick up/drop off will be arranged for a time that suits both parties.

- For any DIY hire item you collect and return items by your own enclosed vehicle at our Highfields address. Subject to availability we can also offer both delivery and collection of hire items subject to a fee. This fee will be based on the items hired and the distance travelled.
- Our Delivery and collection fee is on top of hire costs and includes our team delivering your chosen items to your event location and following event the pickup and removal of our items. It does not include set-up or pack-down.

- In the case of our Ceremony and Micro Wedding Packages as well as our picnics/dinner parties our team will deliver, setup, style and then pack down and remove items after your event. This is already included in the package price.
- A security deposit (Bond) is required for all bookings, and is to be paid with your invoice balance. This amount is based on the items hired or package booked and will be advised at time of enquiry.
- The security deposit will be reimbursed to you the client after the safe return and check over of items. Clients are required to email through appropriate account information post event for reimbursement. We will endeavor to refund your security deposit within 3-5 business days.